The renter of the vehicle shall be considered as the user. All transactions will be executed between the user and Carley.
The user must be above the age of 20 years.
The user must provide a local mobile number for communication and security purposes. This number shall be verified through the one-time verification process. Once a mobile number is verified and registered with an account, it can only be updated/changed by contacting the Help Desk.
International users, who cannot provide a local number for verification purposes, should provide their passport, Full Name (as per Passport), Passport Image and their international Mobile Number. The Help Desk shall create an account, email user their account details along with an account verification link.
The user must have a valid National Identification Number (NIC) issued by the Government of Pakistan for rental.
For rentals on self-drive, The user must have a valid Driving License issued by the Government of Pakistan or an International Driving License (for foreigners)
If due to an incomplete or an inaccurate verification Help Desk will prompt the user to submit correct details. In that case, the user must scan their NIC, Passport or Driving License (whichever is applicable) and Email/ it On Carleypakistan@gmail.com. Alternately, the user can also Whatsapp an image on +92-302-944-72-72, mentioned their email address.
The user may be asked to verify their identity with a valid NIC/Passport/Driving License at the start of the rental.
The displayed rental price on Carley portal includes Driver Charges, Vehicle Insurance Charges, Service Fee, and 24/7 Online Support.
CASH ON DELIVERY
CARLEY allows users to pay via Cash on Delivery at the end of each rental, directly to the driver, who will also inform you of your additional charges of fuel, over-time, over-mileage and out-station travel (if any and where applicable).
For long term rentals (rentals lasting more than a calendar day), the bill shall be settled on a daily basis with the driver. However, the system will update and generate the invoice at the end of the total rental duration.
The user can request for pick-up from anywhere within city limits. For self-drive rentals, the pick-up point will be coordinated via Help Desk
Rentals requested for the same calendar day will only be entertained between 10 am and 9 pm. Therefore, pick-up hours for same-day rentals need to be between these otherwise the request will be cancelled.
RENTAL PERIOD/OVERTIME CHARGES;
The rental period for daily rentals ON SELF-DRIVE is 24 hours. This period commences half an hour prior to the start of the pick-up time and concludes half an hour after the drop-off time. If the rental duration exceeds the daily limit of 24 hours, over-time will be additionally charged (car-dependent as mentioned in the booking form under important notes) and added to the final invoice. The rental period for long-term and monthly rentals is flexible.
All charges, as per contract, are inclusive of Sales Tax (and With Holding Tax where applicable). Toll tax and other charges will be borne by the user.
EXTENSION FOR RENTAL PERIOD
If the user wishes to extend the rental period, they can contact Help Desk and the booking will be extended accordingly. pricing and charges will be applied as mentioned above.